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Returns Policy

If you change your mind about your purchase at Head Shop Online(we all do it sometimes!), you have 14 days to return it to us for a full refund. If you find that your product is faulty you have 28 days to return it for a refund or exchange. Please note that if items are returned you should ask for proof of postage from your post office as we reserve the right to refuse a refund if an item is lost whilst being returned.
 
Goods can be returned for a full refund if they are faulty or if the wrong item has been dispatched.
 
If the goods have been dispatched as ordered, they can be returned for a refund, but only for the cost of the goods. All returns must be organised within 21 days of receiving your order. Items must be unused and still have their original packaging and labelling attached. Nothing in these conditions affects your statutory rights as a consumer.

Head Shop Online hope you’ll be happy with your online purchase, but if you need to return your order simply follow the instructions below:


1. State whether you would like to return or replace your purchase.
2. Contact us with details.
3. We will send a postage paid addressed envelope to your address.
4. Return your order in it’s original packaging along with your delivery docket.

 

If you’re returning your order due to a fault within 28 days, you can indicate whether you require a refund or a replacement. We are unable to offer refunds on procucts that have been physically damaged.